Terms & Conditions
At Black Tulip Flowers, we are fully committed to ensuring your complete satisfaction. There may be instances where timely delivery of your floral arrangement or speciality gift may necessitate substitutions. However, rest assured that we take great care and attention to ensure your order is as close as possible to the requested item. To ensure this, we source only the best blooms, carefully check our tulips for quality, and always strive to create a memorable experience.
When you purchase on our website, you acknowledge and agree to the terms and conditions outlined here. Consequently, our Network and its affiliates maintain the right to modify these terms and conditions as required, and all alterations take effect immediately. Continuing to use this website after any modifications indicates your acceptance of the updated terms and conditions. We take our commitment to providing a safe and secure online shopping experience seriously, and we appreciate your trust in us. By accepting these terms and conditions, you are helping us maintain the highest customer service and satisfaction standards.
Qatar is our country of domicile, so the local law governs our operations. We strictly adhere to international regulations and will not engage in any trade or service provision with OFAC and sanctioned countries. To ensure compliance with legal requirements, we do not allow minors under the age of 18 to register or transact on our website. We accept Visa and MasterCard debit and credit cards in QAR and USD as payment methods. As a part of our dedication to transparency, we advise cardholders to keep copies of transaction records and familiarize themselves with our merchant policies and rules. Additionally, users are responsible for safeguarding the confidentiality of their accounts.
At our company, we prioritize professionalism, efficiency, and customer satisfaction. We strive to provide all our users with a seamless and secure online experience. We would like to express our gratitude for selecting us as your shopping destination. The website https://www.blacktulipflowers.qa/ is operated and maintained by Black Tulip Flowers W.L.L.
Products:
All products displayed on this website are available in every city of the respective country, subject to variations from time to time. However, specific product ranges may only be available in selected delivery areas, and this information is available on the respective product pages. It is important to note that some flower and plant products may be harmful or poisonous, especially lilies, which can be highly toxic to cats. If you have any concerns or require further information before placing an order, please feel free to contact us without hesitation. We take the safety and satisfaction of our customers seriously and are committed to providing high-quality products and services.
Our company strives to provide you with the best products possible. However, we understand that sometimes supply difficulties may arise. In such cases, we reserve the right to substitute a product of equivalent value and quality if the original product is unavailable after the order confirmation notification. If we are unable to supply the product or any substitute product to you at all, we will inform you at the earliest possible time. We will then refund your payment in full within 1-2 business days after the intended delivery date or date of communication, whichever is later. Kindly be advised that the availability of all products is subject to change. We sincerely apologize for any inconvenience this may cause and thank you for your understanding.
Sometimes, certain products may not be eligible for same-day delivery or other special delivery services. You can locate this information on the relevant product pages. While it is a rare occurrence, please be aware that in some locations, we may require an additional 24 hours for the delivery of exotic flowers, seasonal flowers, chocolates, cakes, and fruit baskets. We only deliver the highest quality gifts and flower arrangements through our trusted partner network, including branded items where applicable.
General Information
Black Tulip Flowers.qa reserves the right to modify and supplement the terms and conditions that govern your access to the site and/or services, and any changes will be published on the Black Tulip Flowers.qa website. As a customer, it is your responsibility to review the terms and conditions each time you access Black Tulip Flowers.qa services. The terms and conditions are comprehensive and include all other notices, policies, disclaimers, and terms on the Black Tulip Flowers.qa site. In case of a conflict between these terms and conditions and any other notices, policies, disclaimers, or terms, these terms and conditions will prevail. If any provision of these terms and conditions is deemed invalid, the remaining provisions shall remain in full force and effect. Personal data provided by you and the recipient will be used solely for fulfilling obligations under these terms and conditions and in accordance with the Privacy Policy.
Only parties to the agreement between you and Black Tulip Flowers.qa are authorized to enforce these terms and conditions, and no person who is not a party to the agreement has the right to enforce any of the terms and conditions. In the event of fraudulent misrepresentation, this agreement supersedes all previous representations, arrangements, understandings, and agreements between you and Black Tulip Flowers.qa, whether written or oral, and represents the entire agreement and understanding relating to the subject matter.
Payment Terms & Processing Fees:
Delivery of orders is entirely dependent on payment being credited to Black Tulip Flower’s account; if payment has not been received, the order will not be fulfilled. Payments are accepted through Sadad and Skipcash. In particular, for international transactions, the debit card section allows you to use both credit and debit card information. Upon submitting your order, you agree to pay the price indicated on our website at the time of the transaction. In addition, you agree to pay delivery fees for the delivery service you select. As the buyer, you are solely responsible for paying any taxes, fees, duties, and other governmental charges, as well as penalties and interest arising from the purchase of the products and services (Taxes) not withheld by Black Tulip Flowers.
At Black Tulip Flowers W.L.L., we take your payment security seriously. To ensure the safety of your payment information, we use the most advanced online security encryption available to transmit all payment data in a secure manner. Our payment gateway system includes firewalls that prevent unauthorized access to your information. Rest assured that your credit card details are securely captured within our payment gateway system, and no card details are stored on your computer or any computer belonging to Black Tulip Flowers W.L.L. Upon placing your order, you will receive an email from us confirming that your payment has been successful.
Unless otherwise stated in the Terms and Conditions, payments made are considered final and non-refundable. In case of delayed payments or outstanding balances, we reserve the right to impose late fees or the maximum interest rate permitted by the applicable laws. You acknowledge and agree to pay for any costs incurred by the company in collecting past-due amounts, including but not limited to collection costs, attorney’s fees, and court costs.
Complaint Handling:
We at Black Tulip Flowers are committed to delivering high-quality and fresh flowers to our customers. We believe that customer feedback and complaints are crucial in providing the best products and services. As such, we acknowledge our customers’ right to complain, be heard, and receive a timely response. Our commitment is to handle customer complaints promptly and satisfactorily, to promote excellent customer service and satisfaction. We will always treat complainants with respect and courtesy, providing them with complete and accurate explanations regarding their complaints and striving for a fair and efficient resolution.
While we aim to resolve complaints at the first point of contact, we recognize that this may only be possible sometimes. In such cases, we have delegated levels of authority in place to escalate complaints as needed. We actively seek customer feedback and suggestions to comply with industry standards and welcome complaints via WhatsApp messages, in-store, e-mails or phone calls. We are committed to providing accessible, transparent, and accountable customer complaint-handling processes. Furthermore, we view customer feedback and complaints as opportunities for growth and improvement and always strive to provide courteous, professional, high-quality service. Our commitment to continuous improvement in complaints management is reflected in our regular reporting and monitoring and external customer surveys to identify areas for potential improvement.
Damages, Defects and Refund Policies:
Thank you for choosing our products! We sincerely hope that you are satisfied with your purchase. We kindly ask that you carefully inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. Your comments will allow us to evaluate the issue and make it right for you promptly. Please understand that we cannot be held responsible for any delivery failures or delays caused by circumstances beyond our reasonable control, such as strikes, lockouts, and natural disasters. Additionally, if the product you requested is unavailable, we may make a substitution of equal or greater value to ensure timely delivery. If we are unable to contact you via the phone number(s) or email address you provided us, we reserve the right to make such substitutions. Finally, we ask that you please review and agree to the terms of our privacy policy and website terms and conditions of use.
You are qualified to receive a refund, the product must be returned unopened and in the same condition, it was in upon delivery. Additionally, it must be in its original packaging. Once a product has left our store or been delivered to you in good condition, we cannot accept returns for damage or breakage. Depending on the issuing bank, refunds will be made onto the original mode of payment within 10 to 45 days. Refunds can be requested up to one day before the scheduled delivery date. It is still possible to process a refund for an order that has already been shipped, but it will be excluded from the refund for delivery and packaging costs. It is no longer possible to get a refund once the recipient receives the product. To process your return, we will need a receipt or proof of purchase. Once we receive and inspect your returned item, we will email you to notify you of its receipt and whether your refund has been approved or rejected. Your refund will be processed and automatically applied to your original payment method upon approval.
Note: No refund complaints will be appreciated after 24 hours of delivery.
Delivery Outside Qatar!
The products on this website are intended for delivery within Qatar unless otherwise specified. We cannot guarantee that any item mentioned on this website is suitable for use or available outside of Qatar. If you choose to access this website from a location outside of Qatar, you are responsible for complying with any local laws that may apply. Blacktulipflowers.qa is not responsible for any delay or non-delivery of items, with or without cause. In no event shall Blacktulipflowers.qa be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages or any damages whatsoever. Please note that delivery time guarantees may be suspended during extreme weather conditions such as typhoons, heavy rain, etc.
If an incomplete shipping address is provided, it may cause a delay in delivery. It is your responsibility to ensure that someone is present at the delivery address to receive the delivery. If the recipient is not available at the delivery address, we will make an attempt to redeliver the item later in the day or the following day. If we are unable to deliver your order within the specified date(s), we will contact you via email or phone to arrange an alternative delivery date. We will not be held responsible for any failure to perform our obligations due to Acts of the Creator, including fire, flood, earthquake, storm, hurricane, or other natural disasters.
Website Disclaimer
Please note that all the information provided on this website intends for general information purposes only. While we strive to keep the information up-to-date and accurate, we cannot guarantee its completeness, reliability, suitability, or availability. Therefore, we do not make any representations or warranties, express or implied, about the information, products, services, or related graphics contained on this website.
We understand that you may rely on the information provided on this website, but we would like to emphasize that relying on such information is entirely at your own risk. We highly recommend seeking professional advice before making any decisions based on the information presented on this website. We cannot accept responsibility for any loss or damage, including indirect or consequential loss or damage, or any loss or damage arising from using this website. It includes loss of data or profits.
Please note that this website may contain links to other websites that are not under our control. We have no control over these sites’ nature, content, and availability. Please note that the presence of any links does not necessarily indicate our recommendation or endorsement of the views expressed within them. We strive to keep our website running smoothly, but we cannot guarantee that it will always be available. Technical issues beyond our control may cause the website to be temporarily unavailable. Additionally, we apologize in advance if any such technical problems arise, and we will do our best to address them as quickly as possible.